Terms & Conditions – Zarnoosh

1. General

Zarnoosh is an online business offering jewellery, clothing, footwear, and bags. By using our services, placing an order, or communicating with us through WhatsApp, email, or social media, you agree to follow these Terms & Conditions.

2. Product Information

We try our best to display product details, colours, sizes, and designs as accurately as possible. However:

• Slight colour differences may occur due to lighting, photography, or screen settings.
• Handmade, customised, or fashion items may have minor variations in finishing or design.
• Product availability is subject to stock.

3. Orders & Confirmation

• All orders are subject to acceptance and availability.
• Once an order is placed, our team may contact you for confirmation if needed.
• Zarnoosh reserves the right to cancel or refuse any order due to stock issues, pricing errors, incomplete customer details, or suspicious activity.

4. Pricing & Payments

• All prices are listed in the applicable currency at the time of purchase.
• Prices may change without prior notice.
• Full payment or any required advance payment must be made before order processing, unless Cash on Delivery (COD) is offered and confirmed by Zarnoosh.
• Any applicable shipping charges, handling fees, or taxes will be communicated at checkout or during order confirmation.

5. Shipping & Delivery

• Delivery timelines may vary depending on product type, order volume, location, courier delays, weather conditions, or public holidays.
• Estimated delivery dates are not guaranteed.
• Zarnoosh is not responsible for delays caused by third-party courier services after dispatch.
• Customers must provide complete and accurate shipping details. Zarnoosh will not be responsible for failed delivery due to incorrect address or contact information.

6. Return & Exchange Policy

• Return or exchange requests must be made within the timeframe communicated by Zarnoosh at the time of sale or in the product policy.
• Items must be unused, unwashed, undamaged, and in original packaging (if applicable) to be eligible for return or exchange.
• For hygiene and product safety reasons, certain items may be non-returnable / non-exchangeable, including:
  • Earrings or pierced jewellery
  • Customised / personalised items
  • Sale / clearance items
  • Items marked as non-returnable
• Return/exchange approval is subject to inspection of the item after it is received back by Zarnoosh.
• Shipping charges for returns/exchanges may be borne by the customer unless the wrong or damaged item was sent by Zarnoosh.

7. Damaged / Wrong Item Claims

If you receive a damaged, defective, or incorrect item:

• Contact us within 24–48 hours of delivery.
• Share clear unboxing video/photos and order details as proof.
• Claims raised without proper evidence may not be accepted.

8. Customised / Made-to-Order Items

Customised, personalised, stitched, or made-to-order products are prepared specifically for the customer and therefore may not be cancelled, returned, or exchanged once production has started, unless the item received is damaged or incorrect.

9. Cancellation Policy

• Orders may only be cancelled before they are processed or dispatched.
• Once an order has been shipped, cancellation may not be possible.
• For customised or made-to-order products, cancellation may not be accepted after confirmation.

10. Customer Responsibilities

Customers are responsible for:

• Providing correct name, address, and contact details
• Checking product descriptions, sizes, and details before placing an order
• Responding promptly if order confirmation or additional information is requested

11. Intellectual Property

All content, product photos, brand name, logos, designs, captions, and creative material used by Zarnoosh are the property of Zarnoosh unless otherwise stated. Copying, reproducing, or using our content without permission is not allowed.

12. Limitation of Liability

Zarnoosh shall not be liable for:

• Indirect or incidental losses
• Delays caused by courier partners or events beyond our control
• Minor colour/appearance differences due to photography or display settings
• Misuse, mishandling, or normal wear and tear of products after delivery

13. Privacy & Communication

By placing an order, you agree that Zarnoosh may contact you through WhatsApp, phone, email, or social media regarding order updates, support, returns, or delivery-related communication.

14. Changes to Terms

Zarnoosh reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will apply to all future orders.

15. Contact Us