Privacy Policy – Zarnoosh

1. Information We Collect

We may collect the following information from customers:

Personal Information

• Full name
• Phone number / WhatsApp number
• Email address
• Shipping and billing address
• Order details and purchase history
• Payment-related details shared during order processing (excluding sensitive card information if processed through third-party gateways)

Communication Information

• Messages sent through WhatsApp, Instagram, Facebook, email, or other customer support channels
• Customer queries, complaints, feedback, and order-related communication

Technical / Usage Information

If applicable through a website or app, we may collect:

• IP address
• Device/browser information
• Pages visited, product views, and general browsing activity
• Cookies and similar tracking data

2. How We Use Your Information

We use customer information for the following purposes:

• To process, confirm, and deliver orders
• To contact customers regarding order updates, shipping, returns, or exchanges
• To provide customer support and respond to inquiries
• To improve our products, services, and customer experience
• To prevent fraud, misuse, or suspicious transactions
• To send important business updates related to orders or service issues
• To comply with legal obligations where required

3. Sharing of Information

Zarnoosh does not sell or rent customer personal information to third parties. However, we may share limited customer information with trusted service providers only when necessary, such as:

• Courier / delivery partners for shipping orders
• Payment service providers for payment processing
• Customer support or business service tools used to manage orders and communication
• Legal authorities if required by law or to protect our business rights

4. Payment Information

We do not intentionally store sensitive debit/credit card details unless explicitly required and handled through a secure payment service. Payments made through third-party gateways, banking apps, or payment providers are subject to their own privacy and security practices.

5. Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online method of transmission or storage is completely secure, and Zarnoosh cannot guarantee absolute security of information shared online.

6. Use of Customer Photos / Reviews / Feedback

If a customer voluntarily shares feedback, reviews, testimonials, or photos with Zarnoosh, we may repost or use them for promotional purposes only with appropriate consent or where permission has been clearly provided.

7. Cookies & Tracking

If Zarnoosh operates a website, cookies or similar technologies may be used to:

• Improve website performance
• Remember user preferences
• Analyze traffic and shopping behaviour
• Support marketing or retargeting efforts

Customers may manage cookie preferences through their browser settings where applicable.

8. Customer Rights

Customers may request to:

• Review the personal information they have shared with Zarnoosh
• Correct inaccurate information
• Request deletion of certain personal data where reasonably possible
• Withdraw marketing communication preferences (if applicable)

Certain information may still need to be retained for order records, legal compliance, fraud prevention, or dispute resolution.

9. Retention of Information

We keep customer information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Manage returns/exchanges
• Maintain business records
• Comply with legal, tax, or accounting obligations

10. Third-Party Platforms

Zarnoosh may receive customer messages or orders through third-party platforms such as WhatsApp, Instagram, Facebook, marketplaces, or payment providers. Use of those platforms is also subject to their own privacy policies and terms.

11. Children's Privacy

Zarnoosh does not knowingly collect personal information from children without appropriate consent from a parent or guardian where required by law.

12. Changes to This Privacy Policy

Zarnoosh reserves the right to update or modify this Privacy Policy at any time. Updated versions will apply from the date of posting or communication.

13. Contact Information